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Customer Support

Have questions or need assistance? Our team is ready to help you with orders, shipping, returns, and anything else you need.

Quick Response

We reply within one business day

Secure Shopping

Your data is always protected

Global Shipping

We deliver worldwide

Easy Returns

30-day return policy

Send us a message

Fill out the form below and we'll get back to you as soon as possible.

We reply from support@noircraft.studio and aim to respond within one business day.

Frequently Asked Questions

Quick answers to common questions

How long does shipping take?

Standard shipping takes 5-12 business days depending on your location. Express shipping (3-5 business days) is available at checkout for most destinations.

Can I track my order?

Yes! Once your order ships, you'll receive an email with tracking information. You can also find tracking details in your order confirmation email.

What is your return policy?

We accept returns within 30 days of delivery for items in original condition. Custom or personalized items are final sale. See our returns policy for full details.

How do I change or cancel my order?

Contact us within 2 hours of placing your order. After that, your order may already be in production. We'll do our best to accommodate changes when possible.

Do you ship internationally?

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary by location. International orders may be subject to customs duties.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Contact Information

Response Time

Within 24 hours (business days)

Studio Hours

Monday - Friday9:00 - 18:00 UTC
Saturday - SundayClosed

Messages sent outside business hours will be answered the next business day.

Satisfaction Guaranteed

We stand behind every product. If you're not completely satisfied, we'll make it right.