Shipping & Delivery
Personalized items require artwork review, engraving, and a quality check before shipment. We confirm the production estimate for your selected product, and checkout shows the available delivery option for your address.
Last updated: August 16, 2026
How it works
Shipping options
Available destinations
The checkout form confirms whether we currently serve your destination before payment.
Confirmed at checkout
Shipping charge
Your shipping charge is shown before Stripe checkout and is included in the final payment total.
Shown before payment
Delivery estimate
The delivery window shown at checkout begins after customization and quality review are complete.
Estimate, not a guarantee
* Shipping times are estimates and begin after production is complete. Actual delivery may vary based on carrier and destination.
Production times
Production time depends on the product, artwork, quantity, and whether a proof is required:
| Product Category | Production Time |
|---|---|
| Text or monogram engraving | Confirmed with your order |
| Logo or handwriting engraving | Confirmed after artwork review |
| Photo and memorial engraving | Confirmed after proof approval |
| Complex or multi-item orders | Quoted before production |
Your order confirmation or proof message provides the applicable production estimate.
Tracking your order
Once your order ships, you'll receive a tracking link by email. You can also see the latest status in the cart if you're signed in on the same device.
- Tracking numbers are typically active within 24–48 hours of shipment.
- You may not see movement for 1–2 days while the package is in transit to the first sorting facility.
- If tracking hasn't updated in 7+ days, please contact our support team.
International delivery
International delivery is available only when checkout offers a rate for the destination. Please note:
- Customs duties & taxes: International customers are responsible for any duties, taxes, or fees charged by local customs authorities. These are not included in our prices.
- Documentation: Required shipment information will accompany supported international orders.
- Delivery times: International estimates may change due to customs processing.
- Restricted items: Some products may not be available for international shipping due to local regulations.
Shipping restrictions
- We cannot ship to P.O. boxes for certain oversized items.
- Some remote areas may incur additional shipping fees, shown at checkout.
- We currently do not ship to embargoed countries or regions with shipping restrictions.
Lost or delayed packages
- If your package shows as delivered but you haven't received it, check with neighbors and your local carrier.
- For packages lost in transit (no updates for 14+ days), contact us and we'll file a claim and arrange a replacement or refund.
- We are not responsible for delays caused by incorrect addresses provided at checkout.
- Weather events, natural disasters, or carrier issues may cause delays beyond our control.
Order modifications
- Address changes: Contact us immediately after placing your order. Changes may not be possible once production begins.
- Cancellations: Orders can only be cancelled before production starts. Once in production, cancellation is not possible.
- Combining orders: We cannot combine separate orders to reduce shipping costs.
Need help?
If you need to adjust your address, track a package, or have any shipping questions, our support team is here to help.
- Email: support@noircraft.com
- Support: noircraft.com/support
Please include your order number in all communications for faster assistance.