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Returns & Exchanges

We want you to love every NoirCraft piece. If something isn't right, let us know and we'll make it right.

Last updated: January 10, 2026

Quick Summary

  • ✓ 30-day return window for defective or damaged items
  • ✓ Free return shipping for defective products
  • ✓ Full refund or replacement - your choice
  • ✓ Refunds processed within 5–10 business days

Eligible returns

We accept returns for items that are:

  • Damaged during shipping: Items that arrived torn, crushed, or otherwise damaged in transit.
  • Incorrect products: Items that don't match your order confirmation (wrong size, color, or design).
  • Manufacturing defects: Print quality issues, misprints, or fabric defects discovered within 30 days of delivery.
  • Missing items: Products that were charged but not included in your package.

Non-returnable items

Due to the made-to-order nature of our products, we cannot accept returns for:

  • Change of mind: Items you no longer want or ordered by mistake.
  • Size issues: Items that don't fit (please refer to our size guides before ordering).
  • Used or washed items: Products that have been worn, washed, or altered.
  • Items beyond the return window: Returns requested more than 30 days after delivery.

However, if your item arrives damaged or defective, we'll gladly replace it or issue a refund regardless of the above.

How to request a return

1

Contact our support team

Email support@noircraft.com or use our support form within 30 days of delivery.

2

Provide details

Include your order number and photos of the issue (damaged packaging, defect, wrong item, etc.).

3

Receive confirmation

We'll review your request within 24–48 hours and email you with next steps or a prepaid return label.

4

Ship the item back

Pack the item securely and drop it off at the designated carrier. Keep your tracking number.

Refunds

  • Refunds are issued to the original payment method once we receive and inspect the returned item.
  • Please allow 5–10 business days for the refund to appear on your statement.
  • Shipping costs are only refunded if the return is due to our error (defective item, wrong product sent).
  • Partial refunds may be issued for items returned in less-than-original condition.

Exchanges

If you'd like to swap for a different size, color, or design:

  • We'll process a return and help you place a new order once the original item is on its way back.
  • For defective items, we can ship a replacement directly without waiting for the return.
  • Price differences will be charged or refunded as applicable.

International returns

  • International customers may be responsible for return shipping costs unless the item is defective.
  • We recommend using tracked shipping for returns to ensure delivery.
  • Customs duties paid on original orders are not refundable by NoirCraft (contact your local customs office).
  • For defective items, we may offer a partial refund instead of requiring a return to save you shipping costs.

Consumer rights

This policy does not affect your statutory rights. If you are a consumer in the EU/EEA/UK, you have additional rights under consumer protection laws, including a 14-day cooling-off period for distance purchases. However, made-to-order products may be exempt from the right of withdrawal.

For more information about your consumer rights:

Need help?

Our team is here to help resolve any issues quickly and fairly.

We typically respond within 24 hours on business days.